Tag Archive for: data management

Data Management: Empowering Communications

That’s a bold statement: “empower your communications through data management.”

After all, data management is the process of organizing and structuring data in a way that it is easily searchable and useable.

While it isn’t always the most interesting task of an individual’s job, it is very important to format your data so that you have easy access to it. Although you use data management for any type of data, it’s mostly used for structured data.

One example of structured data would be donor information, such as names, addresses, and emails, as well as giving history. You can also use data management for unstructured data like videos or photos. But what does managing your data have to do with your communications?

Data Management Graph

In a 2019 survey, Everyaction and Nonprofit Hub found that 90% of their respondents collect data. However, only 5% said they are using the data. So you’re collecting all this data. What can you do with it?

How to Affect Fundraising Communications with Data Management

How you manage your data affects your fundraising in a variety of ways. The data you collect helps to design strategies and, ultimately, communications.

Your data management strategy is the key to a successful nonprofit communications strategy. Each nonprofit should have a data strategy in place to make sure that they are collecting the right data and using it effectively to reach their goals. In order to reach your goals, you need to manage all the aspects of your data.

More and more nonprofit organizations recognize the importance of managing their data. They realize this critical information provides an opportunity for them to innovate and improve upon their communications. In addition, nonprofits can use data to create a better donor experience, potentially increasing donations.

This isn’t just about keeping track of the data, it also includes knowing how to use it.

What data do you need to collect in order to be successful?

There are many ways to collect, analyze and act on data that are relevant for your communications.

Before you can manage your data, you need to collect it. Using social media, direct mail, or landing pages is a great start.

What Types of Data Should You Collect?

Data collection is the first step in any data management process. To collect data, you need to know what information you want, where to find it and how to organize it. Once you collect that information, you can use it to track trends and, of course, for your communications.

Some data that you should collect and manage for your nonprofit communications are:

    • Demographic data (gender, age, ethnicity)

    • Geographic data (state, region)

    • Behavioral data (online behavior, engagement with social media)

    • Transaction data (donations, memberships)

    • Interest data (clubs, sports teams, participation at events)

How To Use Your Collected Data

Now you can use your data for a variety of purposes. Data is the one asset that you can use to maximize your marketing efforts. To put your data into action, you can use it for direct mail, email, digital ads, or web design.

Direct mail: Direct mail takes your provided data using variable printing. It goes way beyond personalization. All of that demographic, geographic, behavioural, transactional, and interest data can now intertwine throughout the copy and imagery.

Email: You can send trigger emails based on behavioural data. This is an efficient way to reach out to your donors while you are top of mind. Tease your donors with a story via email and drive your donors to your donation page or your website.

Digital ads: Digital ads are an excellent way of reaching out to people who are on the go and have their attention focused on their phones or tablets. You can use them to target previous visitors from your website or your social media. You can even serve up ads to your direct mail list!

Website: You can personalize your website based on the data you collect from your donors and the content they are interested in. This will help make sure that your website stays relevant to them and that you continue to engage them with the content they want.

Conclusion: Time to Power Up Your Communications

The data that you collect from your donors is critical to the growth of your organization. You can increase donations, manage the donor relationship, and create a more personalized experience for them. Developing a strategy around your data management only enhances your communications.

At BCG Connect, we protect your data and use it to provide more effective marketing campaigns. We have several ways to use your data into the creative, copy, and visual elements. If you’d like to know more about how we can help turn your data into powerful communications, get in touch with us.

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Variable Data Printing for Fundraising

Variable Data can help you in your efforts for fundraising this year. As a term used in printing or direct mail marketing, Variable Data Printing (VDP) allows you to send personalized imagery, content, or graphics. Today I am going to show you how variable data printing delivers more response for your next appeal.

What is Variable Data Printing for Fundraising?

Adding a person’s name, full-color image and more database information can increase the response rate by up to 500% vs not doing any of these things.

40% Of Marketing Campaigns Success is in the data

Connecting Donors Emotionally

Imagine you want to connect with your donors by including images from their time at their alma mater, but you have four decades of classes to cover. Variable Data Printing makes this possible by marketing to your donors one to one. Even though 20 versions of class representation may seem overwhelming, we help simplify the process so you don’t have to change anything about the way you send your data. 

Check out this class year segmentation case study to learn how Dominican University of California increased dollars raised by 39%.

Why is Data so Important on Your Next Appeal?

You have loads of data that you collect year after year from your donors. Starting with Grandparents to alumni to parents; you have their giving history, the year of their graduation, and their interests while at your institution. 

Personalizing a piece with imagery of the sport they played, or organizations they were in, sparks emotion when used on an outer envelope or on a self-mailer. Creating that emotion drives more opportunities for you to make that one-to-one connection with the donor.  

Middlesex Spring Appeal

Another way to make a connection is through showcasing donor history.  The “Ugly Betty” invoice-like direct mail piece is a great example. This mail design gets really personal when they see their financial commitments, or lack thereof.

Where Can You Use Variable Data Printing?

VDP works very well with most direct mail formats that are easily customized.

  • Postcards
  • Envelopes
  • Folded Self-Mailers
  • Brochures

These popular formats can engage donors when they use VDP, as noted before, to capture attention and emit emotion.

Potentially, nearly every component of a direct mail piece receives personalization, like letters, headlines and subheads, body copy, inserts, images, graphic charts, and donor history. Anywhere there is a data point that sets one donor apart from another, there’s an opportunity to use a variable element.

Success with Variable Data

Earlier in this post, we shared that Dominican University of California achieved an increase of 39% of dollars raised with their Decades Appeal using variable data.  

So, how did they do it? They provided us with their different cohort donors, the decade in which they attended, and information that related to their donor’s time at the school. 

With these data points, we designed a letter with an outer envelope that focused on imagery from their “decade”. We personalized the letter by their cohort, implementing paragraphs that spoke directly to each alumni’s decade.Dominican University Data Sample

The Dominican University of California saw a 4.78% open rate and achieved an 8% increase in the number of donors.

Turning Data into Action 

Variable Data Printing is not new. But it may be new to you. And at BCG Connect, we work with your data and recommend ways in which you can use VDP. 

In the long run, our creative team designs appeals that create a connection between you and your donor.

Did your last appeal deliver on your goals? Have you tried VDP beyond personalization?  

If you have the data, we have the strategy, programming and support to allow Variable Data Printing to optimize your next direct mail appeal.

Want to see more?

So, are you looking for ideas for your next appeal? Ask us for a sample, and you’ll get it directly to your inbox.

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Optimizing Direct Mail Programs: Post-Pandemic and Beyond – Tip #1

Tip #1: Debunking List Management 

In this special blog series, we will discuss effective ways you can optimize direct mail programs in a post-pandemic world and beyond.

Direct mail is known to be an efficient and engaging channel that helps retain and acquire donors in the fundraising world. But has coronavirus changed its credibility?

The answer may pleasantly surprise you. According to the USPS Market Research and Insights Report, 65% of those surveyed stated that receiving mail lifts their spirits, with 54% of respondents stating that mail helped them feel more connected.1 

You may be thinking, “Great! Sign me up.” But it’s a little more complicated than that.

In our internal May 2020 BCG Connect client survey, 100% of respondents described their organizations as understaffed. Additionally, 99% of respondents indicated that they do not have the time or resources to focus on fundraising campaigns to their desired extent.

At the best of times, fundraising campaigns require careful planning and copious amounts of attention and detail orientation to yield results. The most successful direct mail campaigns are the ones that are the most highly targeted. In order to develop a customized, engaging direct mail piece, you have to perfect one key element: proper list management. List management can single-handedly make or break your campaign.

The good news is that direct mail is resonating with donors and prospects. The bad news is that many organizations are overwhelmed and understaffed. So, what action should organizations take to run a highly targeted direct mail campaign without straining their already limited resources?

The answer: outsourcing. Utilizing a partner who understands the intricacies of list management can ease the stress of your campaign, increase your bandwidth, and help you meet your fundraising goals.

Direct mail is reaching audiences in meaningful ways during these unprecedented times. It’s more important now than ever to analyze your list in order to optimize it and run a profitable campaign.

What do you think about our first tip in this “Optimizing Direct Mail Programs: Post-Pandemic and Beyond” series? We’d love to hear your feedback. Click here to leave us a comment.

Sources:

1 = Target Marketing

2 = USPS Market Research and Insights

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